Client Account Manager.

Work Location: Hybrid remote in Alfreton

Job Type: Full-time, Permanent

Schedule: Monday to Friday

Job Summary
We are seeking a dedicated and proactive Client Account Manager to positively impact the company by retaining and growing a portfolio of key client accounts. The ideal candidate will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met while driving sales growth. This role requires excellent communication skills, a strong analytical mindset, and the ability to lead projects effectively. The Client Account Manager will play a crucial role in enhancing client satisfaction and loyalty.

Top 3 Required Attributes:

• Naturally Proactive: An innate ability to see and create opportunities and engage with clients to exploit these opportunities that build and enhance the client relationship.
• Creative Thinker: Always looking at and promoting solutions based on an understanding of the outcome required and not necessarily the brief that has been provided. Always seeking to find the ‘why’ in a project. Keeping abreast of the latest techniques and technology that will enhance a project to enable suggestions that will exceed client expectations.
• Results Driven: Motivated by achieving targets for account expansion and exceeding service levels as well as profit and revenue growth.

Accountability:

• Retention: Ensure 100% retention of all key accounts by building strong relationships with all stakeholders as well as having a thorough understanding of and employing strategies to minimise threats to the account.
• Profitable Growth: Monitor and review key account KPIs to ensure profit targets are maintained and where possible exceeded. Always look to exploit opportunities and increase account penetration.
• Personal Development: Maintain and build knowledge of our service offering. Keeping abreast of new service, technology and techniques that may enhance the client relationship and/or improve the service we provide to them.

Responsibilities:

• Develop and maintain strong relationships with clients to understand their needs and objectives.
• Analyse client data and feedback to identify opportunities for improvement and growth.
• Utilise Salesforce to manage client interactions, track sales performance, and report on key metrics.
• Communicate effectively with clients regarding project updates, product offerings, and any issues that arise.
• Collaborate with internal teams to ensure that client requirements are met promptly and efficiently.
• Lead initiatives aimed at enhancing client satisfaction and retention.
• Prepare presentations and reports for clients, showcasing the value of our services and products.
• Stay informed about industry trends and competitor activities to provide strategic insights.

Skills & Knowledge:

• Time Management – ability to manage multiple projects and priorities simultaneously. Comfortable with a busy schedule and various deadlines.
• Monitoring & Interpreting KPIs – strong grasp of key performance measures and their impact on account management. Capable of interpreting these metrics to predict future performance.
• Accountability – a strong sense of personal responsibility, with the understanding that key aspects of your role are ultimately your responsibility.
• Positive Outlook – high self-awareness and understanding of how your actions, communication, and mood affect others, ensuring alignment with the company’s purpose of making a positive impact.
• Empathy & Curiosity – genuine interest in the roles of stakeholders within client accounts and their broader business. Keeps up-to-date with industry news and maintains open dialogue to understand their market position.
• Communication – effective across all formats—verbal, written, and visual. Ensures communication is clear to avoid misunderstandings and asks probing questions to advance conversations while listening to uncover underlying objectives.
• Service Delivery – understanding of what is required to deliver high-quality service.
• Service Knowledge – solid understanding of each aspect of our service offering.
• Project Management – ability to manage complex projects with multiple components, ensuring timely and complete delivery.

Qualifications:

• Proven experience in a client management or sales role is essential.
• Strong analytical skills with the ability to interpret data effectively.
• Proficiency and experience with CRM software is highly desirable.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with clients at all levels.
• A proactive approach to problem-solving with a focus on delivering results.
• Ability to work independently as well as collaboratively within a team environment.
• A background in print/promo/design would be a bonus.

Experience:

• Customer relationship management: 1 year (required)
• Sales: 1 year (required)
• Time management: 1 year (required)

If you are passionate about client relations and possess the required skills, we encourage you to apply for this exciting opportunity as a Client Manager.

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• On-site parking
• Work from home

Work Location: Hybrid remote in Alfreton